Patient Satisfaction – Hospital Gown Redux to Increase Patient Satisfaction

While critics deride the HCAHPS survey for one reason or another, organizations committed to increasing patient satisfaction are finding patient satisfaction can be increased with a simple redesigning of the traditional hospital gown.  As a former standardized patient who literally worked in a hospital gown all day for student testing, I can heartily endorse a change in the traditional hospital gown.  Additionally, anyone who has had the pleasure of wearing a hospital gown knows how little the gowns actually cover and how “breezy” the gown can become.  A redesign seemed inevitable.

U.S News and World Report tells how healthcare organizations are making great strides in redesigning the traditional hospital gowns because, “People felt much more comfortable in the new design, not just physically but emotionally.”   The need to increase patient satisfaction is the other driving force in this innovation.  Without the implementation of the HCAHPS survey, we probably wouldn’t be seeing this type of innovation.

What is interesting is that large gains in patient satisfaction can come from unexpected places that don’t take resources and time from staff.

A better fitting gown increases patient satisfaction.  A solution so simple, it seems odd that it hadn’t been done before.

There is a short excerpt of the article below, click here to read the entire article.

In Pursuit of Patient Satisfaction, Hospitals Update the Hated Hospital Gown – By Shefali Luthra

Whether a patient is in the hospital for an organ transplant, an appendectomy or to have a baby, one complaint is common: the gown.

You know the one. It might as well have been stitched together with paper towels and duct tape, and it usually leaves the wearer’s behind hanging out.

“You’re at the hospital because something’s wrong with you – you’re vulnerable – then you get to wear the most vulnerable garment ever invented to make the whole experience that much worse,” said Ted Streuli, who lives in Edmond, Okla., and has had to wear hospital gowns on multiple occasions.

Put another way: “They are horrible. They are demeaning. They are belittling. They are disempowering,” said Camilla McRory of Olney, Md.
Hospital gowns have gotten a face-lift after some help from fashion designers like these from Patient Style and the Henry Ford Innovation Institute.


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