Our team will make an appointment, visit the facility and follow the natural path of a patient seeking care from your facility.  We can make multiple visits if necessary, “mimicking” an actual patient visitation sequence. This type of shop is ideal for private clinics, physician practices, Emergency Room services, etc.

We can help you:

  • Evaluate HCAHPS metrics from the “patient and family member” point of view.
  • Evaluate pre-existing system metrics, AIDET, nurse rounding, interpersonal skills, administering of medications, etc.
  • Understand why your current satisfaction scores are below the national average.
  • Reveal high performers and best practices.
  • Reveal low performers and broken practices.
  • Implement an unbiased, trained view of your health system.