Client Information Form

Please take a few minutes to tell us more about yourself, your organization, and your reasons for considering a mystery shopper program.

Providing answers to these questions will help us help you make the right decisions to improve your organization and maximize return on investment.

    • Phone Shop: Simulate real calls to test your front line processes. Our calls range from simply asking for directions to scheduling appointments and purchasing policies.
    • In Person Clinic Visit: Shoppers will visit your clinic of choice for a non- life threatening, non-invasive appointment. Shoppers will measure each and every touch point of the clinic visit process. Shoppers will pay cash or ask to be billed for services rendered.
    • Companion Shop: Our shoppers accompany real patients and act as a family member or friend (driver) and will follow patients through their entire appointment and interview the patient as to their experience. Gaining access to patient participants will be part of clients responsibilities to maintain HIPPA compliance.
    • Overnight Shop: Shoppers will check themselves into your hospital system under very controlled circumstances. A patient and a “family member” will be part of every overnight shop. Contact us for pricing.

Sales

If you would like to reach our sales department, please email us at: moc.e1508475564racht1508475564laehy1508475564firev1508475564@sela1508475564s1508475564

Client Support

If you are a current client and need assistance please call us at 1-844-VERIFY1. Or, email us at moc.e1508475564racht1508475564laehy1508475564firev1508475564@trop1508475564pus1508475564

Departmental Contacts

If you would like to request general information, please email us at: moc.e1508475564racht1508475564laehy1508475564firev1508475564@ofni1508475564